PORCHE Answering System
We have installed a PORCHE automated voice answering system that is used after-hours and on weekends for large outages or for scattered small outages covering a wide area.  This system is designed primarily to handle the influx of phone calls during power outages.  With this system, as many as 29 phone calls can be answered at one time. 

Once an outage occurs, more of Pennyrile’s members can call in and have their calls answered.  Our members will be required to submit their phone number (of their service address) so that the PORCHE can accurately locate where the outage is.  These calls are listed on a screen in the Dispatcher’s office.  Also, if a member knows where the problem has occurred, a message can be recorded for the Dispatcher. 

Once we are aware of the problem, and line crews are at the scene, Pennyrile can record a message that can be heard by the members during an outage call.  This system will allow line crews to be at the problem more promptly, and it will reduce the amount of time you are without power.

Anytime there is an outage, call any of the following numbers: