When you take a look at your next electric bill, you will notice an extra digit has been added to your account number. This addition is to help simplify things for members with multiple accounts.

The bill at right reflects the changed account number, circled in red. Pennyrile Electric has worked to make the transition as easy as possible for you. Here are a few questions and answers to help you understand this change.

Where do I find my account number on my bill?
Your account number can be found in the upper right hand corner (see right) and the bottom return portion of your bill.

When did my account number change?
Your account number changed at the end of January.

How is my account number changing?
Your account number is divided into two parts. If your account number was 12345601, by removing the last two digits, or the 01, the remaining number (123456) is your member number. The two digits at the end of your account number change with each electric account that you have with us (01, 02, 03, etc.). For example, the account number of your house may end in “01,” and the account number of your garage or barn may end in “02.” An extra digit is being added to your account number. Your current account number of 12345601 will now change to 123456001. Your member number will remain unchanged.

Why is this change being done?
The reason for this change is a number of members have more than 99 electric accounts. With that many accounts, these members are required to have more than one member number. This change will simplify maintaining these accounts for the member and make a more efficient process for Pennyrile Electric. Adding another digit to the account number will allow a member to have as many as 999 accounts on the same member number.

I pay my bill by bank draft or credit card draft. Do I need to make any changes?
If you have authorized Pennyrile Electric to draft your payments from your checking account or credit card on your due date, you do not need to take any action.

I pay my bill by check or money order through the mail. Do I need to make any changes?
No, you do not need to take any action.

I am on a pre-authorized payment plan through my bank’s Web site. Will I need to notify my bank of the new account number?
Yes, if Pennyrile Electric is paid with an electronic transmission from your bank’s Web site, you will need to contact your bank with the new account number or change the payment information to include your new account number on your bank’s Web site.

I manually make my payments each month on Pennyrile Electric’s Web site. Will I need to notify my bank of the new account number?
No, you do not need to notify your bank.

Who should I contact if I have additional questions?
Please contact your local Pennyrile Electric office.